Our Company, Zokida Consult Plc is currently working with Resel PickPick ICT PLC on launching a new meter taxi, called PickPick Taxi on the streets of Addis Ababa.
Zokida is the technology consulting partner of PickPick Taxi, unlike the conventional meter taxis in Addis, Pickpick taxis are equipped with high-end technology tools that offer high-class experience and comfort to passengers. In addition, all taxis will be monitored centrally at Zokida Consult offices with further related tasks. Hence, to successfully launch and operate this project we are looking for professionals to work with us.
• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring operators understand and comply with all call center objectives, performance standards, and policies.
• Answering operators’ questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating operators’ performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support operators and maximize customer satisfaction.
How to Apply
|Job Category||Customer Service Jobs, Information Technology Jobs|